
Keep the people you already sold
The leak is almost never the front door. It is week two, when nobody calls.
I ran the floor and the books at one studio for twenty months. Everything on this page comes from what its ledger actually said.

61-22
Members left sitting in the data. The leak was not the front door.
$1,883
Lifetime value of one member. Forty drop-ins, or one person who stays.
$20.7k
Monthly ceiling already proven. The floor was running at $8.8k.
What I do

The leak is almost never the front door. It is week two, when nobody calls.

A welcome call that finds the real goal and puts a plan in their hands.

Memberships and protocols priced on staying, not more walk-ins.

Queues, scripts, and rails so follow-through is not a personality trait.

Sleep, back pain, performance. Match the room to the reason they came.
I read the books and the calendar. I find where members vanish and where money sits idle.
One loop first: every new member gets a second touch. The next loop waits until that one holds.
Called versus uncalled rebooking. Revenue versus the ceiling already in the data. One number. A date.

I operated Plunge Performance & Recovery in Dana Point for twenty months. Staffing, scheduling, sales, the site, the numbers. That chapter is closed; the operating data came with me and it is mine to show. Before that, seventeen years at REI Co-op, and a Pizza Hut restaurant with thirty people and full P&L.
I use cold, heat, and light every day. That is not a brand posture. It is how I know whether a protocol is something a real person will keep doing.
I design the system and I talk to the member. I do not pretend to be the person writing the code by hand. I am the operator who makes sure the work happens.
This page claims one studio's books and what I learned running them — not client results, because there are not any yet. Full-time operating work is what I am built for and what comes first; consulting runs alongside it when it fits. If there is ever a client result to show, it will be here.
I will tell you if I can help. LinkedIn is always open if you prefer it.